New Help Center ticketing system
We are glad to introduce a major enhancement in our support service – Help Center.
We launch it now and will appreciate your feedback during a transition period in the next several months.
The number of Rusolut users is increasing and it becomes complicated to trace all support requests
using conventional methods like emails and chats. That is why we do our best to improve our service as well.
The main goals we are pursuing in this enhancement are:
Improving response and resolution time by allocating cases among support/research engineers
Optimizing and keeping the case history that can be accessed/found anytime by user or engineer
Have a simple, user-friendly and flexible portal for communication with users
Creating a shared knowledge base in the nearest future with ability to make new articles/instructions
Avoid loss of email requests due to spam filters and missed chats due to peculiarities of messengers